Refund policy
Return Process
To start a return, please contact us at willdekkoltd@gmail.com.
Returns should be sent to:
Unit 2, Carrickhill Industrial Park, Ballycrummy Rd, Armagh, BT60 4LB
If your return is accepted, we can arrange collection using our delivery team.
Please note:
- A collection fee may apply, unless the item is faulty or incorrect. This fee will be deducted from your refund.
- You may also return the item yourself to the address above.
If you have any questions about returns, feel free to email us at willdekkoltd@gmail.com.
Damages and issues
Please inspect your order upon delivery and contact us immediately if:
- The item is damaged
- The item is defective
- You received the wrong item
We’ll evaluate the issue promptly and work to put it right through a repair, replacement, or refund.
Exceptions / non-returnable items
Certain items are not eligible for return, including:
- Custom or made-to-order products
- Personalised items
- Sale items
- Gift cards
Exchanges
We’re happy to facilitate exchanges.
The quickest method is to:
- Return the item you have
- Once your return is accepted, place a new order for the replacement item
European Union 14 day cooling off period
If your order is delivered within the European Union (including the Republic of Ireland), you have the legal right to cancel or return your order within 14 days, for any reason and without explanation.
To be eligible:
- The item must be in the same condition you received it
- It must be unused, with all original packaging and tags
- Proof of purchase is required
Refunds
We will notify you once we've received and inspected your return.
If approved:
- A refund will be issued to your original payment method within 14 business days
- Please allow time for your bank or credit card provider to process the refund
If more than 15 business days have passed since your refund was approved, please contact us at willdekkoltd@gmail.com.